*Putting Your World into Words
Memoir writing. What would you give to know the thoughts and feelings of your great-grandparents? Who were they? What was a typical day in their life? What were their hopes, their feelings, their accomplishments? Your children and grandchildren will want to know these things about you. Put your world into words for future generations.
Remember: you might be very interesting today, but you'll be fascinating in fifty years.

D-Mail
('D' for Defensive) Fire off e-mails without shooting yourself in the foot. E-mail is so quick and easy that many people treat it as if it were the same as face-to-face speaking ... but it isn't! Learn to avoid hurt feelings, misunderstandings, and lost business. And pause before you click on that 'Send' button.

*You Don’t Say!
Body Language. She's twisting her ring. He's adjusting his cufflinks. We constantly provide nonverbal messages during business and social interactions without even realizing it. Learn to interpret the volumes people speak even when they don't say a word.

*Cultural Dynamics
Why should a man not put a Chinese colleague's business card in his wallet? Why should you be careful when ordering five drinks in a Greek bar? Why should you not ask a British person what s/he does for a living? Today's global climate provides the opportunity to interact with many cultures -- Europe, Asia, the Middle East, South America, Africa -- and the possibility of causing offense and misunderstanding. Learn the cultural differences in gestures and communication styles and uncover a new world of meaning.

Platform Shoes
You have to talk to a crowd, and you're nervous. But you know more about the topic than your audience does; that's why you're standing up there. Walk the platform with confidence. Take control of the stage. Speak the words and make the moves that command attention and get results!

*A Matter of Style
She never looks at me when I'm talking. He constantly interrupts. Adapt to people’s personal styles of communication via gender, age, culture, and personality type. Listen actively for cue words by filtering out distractions. And learn what your communication style is!